Digital products
Downloadable digital products, templates and resources are delivered electronically after successful purchase using the delivery method described on the applicable product page or checkout.
Assessments
Assessment results and related resources are delivered electronically as described on the applicable assessment or product page.
Consulting and advisory services
Consulting and advisory services are delivered according to the applicable service agreement, proposal or statement of work.
Custom work
For custom work, the timeline, customer responsibilities, review process and deliverables are established during the engagement and confirmed in the applicable written agreement.
Delivery questions
If an expected electronic resource is not available through the stated delivery method, contact hello@5toperatinggroup.com with the purchaser name and product title. Do not send payment-card details.